received letter 1st aug it would be their normal approach to resolve complaint through internal process they have asked fsa has agreed to suspend the normal timetable what will happen next depend on court could take many months if at this stage you do not agree with conclusions i will be able to refer my case to the fos or the courts ihavefreinds who have applied for there bank charges 3-4 weeks after my claim and have been sorted and received fullpayment . only last week recieved letter from bank complaints had calculated the sum of 拢 and would take 5-6 weeks
does that mean ihave to take them to court now and why have other friends been paid before me started claim on 1st may many thanks
3
Answers:
Questions a bit confusing and why the big space? Your friends could be with different banks, there are lots of variables. Not sure if what you have written is the reply from your bank if it is they are just trying to put you off, go ahead, take them to court if necessary. There are plenty websites to help you follow it through.
In short, you don't have to take them to court. you are in the same boat as me. we will have to wait for a court ruling before our claims are resolved. Your bank will have your complaint/claim on file so you will just have to hang on in there.
I have stated on other questions that the FSA and the Ombudsman have agreed a clause which is hardship under the banking code. If you can prove financial hardship the bank Must progress the complaint. I think it is 6 banks that have agreed to wait to the outcome of the court case but this could take up to a year...If this can't be proved then you will have to wait till the outcome of the case.
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